Refund policy
Our primary goal at Gemstone Garden is to deliver the highest standards of customer service and satisfaction at all times. If for any reason you’re not completely satisfied, I'm here to help.
Returns
- You may return unused, unworn earrings within 30 days of receiving your order.
- Earrings must be in original condition with all packaging intact.
- Worn earrings cannot be returned for hygiene and safety reasons.
Exchanges
- If you’d like to exchange your earrings for a different style or colour, please contact me within 30 days of receiving your order.
- Exchanges are subject to availability. If your requested style is out of stock, I can offer a store credit instead.
Refunds
- Refunds will be issued to the original payment method within 5–7 business days of receiving your returned items.
- Shipping costs are non-refundable, unless the item was defective or incorrect.
Defective or Damaged Items
- If your earrings arrive damaged or defective, please contact us within 7 days of delivery.
- I may request photos for verification, and we will replace the item or issue a full refund, including shipping.
Return Shipping
- Customers are responsible for return shipping unless the return is due to a defective or incorrect item.
- I recommend using a trackable shipping method for your protection.